Enhancing EFL Communication Skills in Job Recruitment in Tourism Industry in Algerian Hotels-Case Study of Renaissance Hotel at Tlemcen

Abstract

This dissertation explores the impact of targeted English as a Foreign Language (EFL) training programs on job applicants in Algeria's tourism industry. The study found a strong correlation between EFL training and improved communication skills, highlighting the importance of English proficiency in fostering customer satisfaction and engaging with international tourists. However, challenges in assessing English proficiency, such as subjectivity and streamlined methodologies, were identified. The research recommends customized EFL training programs and cultural sensitivity training for better cross-cultural interactions.