Students’ Experiences Using Microsoft Teams: Case of EFL Masters Students at Tlemcen University

Abstract

Due to the COVID-19 Pandemic, education witnessed a huge transformation. A new regulation has been assigned for educational institutions. Many institutions shifted from traditional learning to blended learning including in-person and online learning. This research is a case study of Master Ⅰ Didactics students’ experiences and challenges using Microsoft Teams at the Department of English at the University of Tlemcen. This study focuses on the challenges of using Microsoft Teams. This dissertation attempts to know students’ experiences and challenges using MTeams. Therefore, a mixed-method approach has been implemented to collect both quantitative and qualitative data. Two research methods have been used for data collection: online observation and students’ surveys. Results reveal that students encountered different challenges, such as the lack of training on using MTeams. They also showed that some students have been assisted with online learning and they positively perceived online classes, while other learners were not satisfied.